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Ameyo Communication Suite
Ameyo Communication Suite automates the most complex inbound, outbound and blended process for enterprises across various verticals and geographies.It is an innovative and award-winning software solution.
Highlights
- Ameyo eliminates multiple points of failure and provides high up-time of the order 99.95%
- Ameyo is extensible to integrate with almost all telephony infrastructure and enterprise application
- Ameyo has won multiple awards for 'Best Innovation' and 'Best contact center technology'.
Description
Ameyo is an all-in-one next-generation communications Suite that empowers businesses to become more agile and adaptable. The solution is designed on a patent-pending Ameyo Development Platform. It dynamically responds to the challenges faced by emerging enterprises, by ensuring business availability for maximum customer contact and reducing operational complexities for effortless management. Built from ground-up using standards-based software, it ensures complete extensibility, reliability and availability. The future-proof solution is adaptable as far as service delivery mechanisms (Saas or Premise), size (tens to thousands), technology (VoIP or TDM), and process types are concerned. Moreover, it allows for complete manageability, and scalability owing to Service Oriented Architecture (SOA) and Model Driven Architecture (MDA).
Ameyo automates complex routine tasks so that users can spend more time engaging with profitable customers while simultaneously giving complete management control and improved price-performance. Its rich feature-set offers innovative capabilities to Contact centers and Enterprises with unique requirements, operational complexities, performance bottlenecks and automation issues.
Drishti’s multi-award winning Ameyo suites follow an all-in-one approach leveraging seamless component integration to offer next-generation capabilities for inbound, outbound and blended processes. Ameyo communication suites include pre-integrated core components like ACD, IVR, Dialer, Voice Logger, Reporting, CTI and IP-PBX for a holistic contact management.
Apart from this, to serve today’s multi-contact customer, Ameyo offers a host of advanced components that are more competent in handling critical and complex customer interaction processes. Ameyo supports interaction across multiple channels including Voice, Email, SMS, Chat, Video as well as web-access.
Ameyo Node Flow Designer helps create custom IVR call flows and queue management and prompt management applications provide for a superior customer experience. With Ameyo PACE, you can contact your customers more intelligently and hence achieve not just increased connect rates but also reduced telecom costs.
With reporting and quality monitoring applications like Voice Logger, Report Designer (Reportika) and an advanced supervision interface (AnalyzeIT), the contact center managers can have a bird’s eye view of the entire operations that enables real-time identification of gaps in defined SLA’s and hence faster resolution of the issues.
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Support Details
DaSH (Ameyo 24x7 Support Helpdesk) offers 24x7 support services to Drishti's customers at unparalleled cost. It is committed to offer improved efficiency through Drishti Ticketing System (DTS). DTS facilitates professional management of support requests, transparency through live support details and overall high responsiveness. DaSH offers quick resolution of issues by offering multi-channel support via online query submission, chat, email or phone. Additionally, the issue resolution process follows Time-based Automatic Escalation instead of multiple point of contact escalation (that is one of the industry pain-point) to ensure smooth operations and customer satisfaction.
In order to facilitate communication exchange between Drishti and its customers, Drishti has a dedicated customer portal. Drishti Customer Arena (dca.drishti-soft.com) (DCA) not only allows easy access to DTS (Drishti Ticketing System), but also provides important updates and services related information. Apart from the DTS area, the portal also contains a feedback form in which customers can rate the service quality and receive complementary gifts in return. After thorough analysis, specific areas of concerns are given better attention as the support process is constantly enhanced with a customer-centric view. The portal also publishes latest news from Drishti so as to keep its customers apprised of Drishti's activities and updates.
Support Contact Information
email: info@drishti-soft.com
phone: +911244771000-1002
website: www.drishti-soft.com
Drishti-Soft Solutions Pvt. Ltd.
Drishti-Soft is an innovator in the domain of customer interaction management solutions. Software solutions from Drishti are powering millions of interactions for Customer Support, Telemarketing & Sales, Customer service, market Research, Collections and other such processes across the globe. Drishti’s all-in-one communication suites combine capabilities of Predictive Dialing,IVRS,ACD,Voice Logging, reporting & Quality Monitoring, CTI & CRM, Database and multi-media contact to enable businesses to add value to their service delivery. Drishti’s business presence extends to India ( Gurgaon, Delhi, Mumbai, Chennai and Kolkata) and other SAARC countries, Philippines (Manila) with strong channels in APAC, EMEA and Americas.
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