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Infratel Contact Center
Infratel Contact Center uses standard SIP phones, gateways and Digium cards to provide an integrated contact-center to work in concert with your existing implementation.
Highlights
- Inbound, Outbound, Blended Agents - Effective, efficient call handling.
- Advanced fetures such as: IVR, Predictive Dialing, Skills based Routing and personal agent.
- Integrated recording and reporting to manage qualitative and quantitative criteria.
Description
Infratel was founded in 1999 by former Genesys engineers and managers to bring advanced contact center technologies to the SMB market.
With over 700 installations world-wide and an applicaiton that is build to be simple. powerfull. affordable., Infratel brings enterprise class contact center features to the SMB market.
Inbound ACD - Including Skills Based Routing, route to personal agent and CRM integrated Pop-Ups.
Outbound Dialing - Including Predictive, Progressive, Preview and IVR campaigns.
Blended Agents -
Advanced IVR - Including outbound campaigns, transaction processing, call-routing look-ups and more.
Integrated Call Recording - Record calls for ALL agents.
Real-time Statistics - Powerful real-time statistics with alarms.
Historical Reporting - Powerful, pre-defined reports for access to vital performance data.
CRM Integration: Connectors or custom, it is easy and powerful to integrate Infratel with your CRM.
Build for 5-150 Agents (Inbound, Outbound, Blended)Predictive, Progressive, Preview and IVR DialingCRM IntegrationAdvanced IVRMulti-media capabilities (web call-backs, chat with agent)
Available RedundancyIntegrated Call-RecordingIntegrated Real-Time StatisticsIntegrated Historical ReportingPSTN, SIP and Skype ConnectIntegrate with any SIP capable PBXUses SIP gateways and phones
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Support Details
All levels of support include TAC and free software upgrades, including major revision and dot releases.
Support is available via email or phone, either 8am to 5pm PST Monday through Friday or 24x7, depending on level of support purchased.
Support Contact Information
Infratel US, Inc.
Infratel is a provider of contact center solutions. Founded in 1999 by former Genesys engineers and managers, our goal has always been to brind advanced contact center functionality to the SMB market. Our product is designed to be simple. powerful. affordable.
With over 700 customers worldwide, Infratel has the experience and the established product to bring advanced Contact Center functionality to your open standards PBX.
Infratel Contact Center (ICC) uses standard SIP interfaces (trunks, phones, gateways) and runs on industry standard Windows Server and has the following advanced features:
A sophisticated ACD, including skills-based routing, integration with CRM, route to personal agent (based on CRM lookup, last call or most frequent agent).
Outbound Campaigns, including Predictive, Progressive, Preview and IVR campaigns.
Advanced IVR functionality including transaction processing, outbound campaigns, etc.
Integrated Call-Recording. Record all or some of your agents calls.
Integrated real-time statistics and historical reporting.
Multi-media including web call-backs and agent chat.
Redundancy configurations are available for HA envirornments.
Integrate with your SIP based PBX, as a stand alone with PSTN, SIP or Skype Connect interfaces.
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