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Microbase CTI Pro
Microbase CTI Pro is a computer telephony integration software specifically designed to enhance and handle Asterisk PBX operations.
Highlights
- The pure Asterisk based CTI solution. Provides Asterisk multi-tenancy and clustering capabilities.
- Advanced queuing, automated outbound call handling with Predictive, Progressive and Preview Dialing.
- Provides analytical statistics with the offline and the real time operation monitoring system.
Description
Microbase CTI Pro is a software system that provides Asterisk PBX with advanced features like dynamic prioritized call queues for call distribution, modular IVR system, detailed statistics, power (progressive) dialer, campaign management and sophisticated monitoring and administration capabilities.
It is a communications software which enables automated handling of inbound and outbound traffic, allows the integration of these functions into 3rd party applications, keeps detailed statistics for all associated activity and provides interfaces for real-time monitoring of all the aspects of its operation.
The operation of Microbase CTI is divided into 4 categories: agent management, the IVR system, inbound call handling and outbound call handling. There are also two monitoring facilities, the logging and statistics database schema for offline monitoring and the real-time operation monitoring system (operating through performance counters).
Microbase CTI’s basic advantage is that it has been designed from scratch to be simple, easy to use, problem free and covering all basic CTI needs of any organization, however complicated this may be.
In a few words, Microbase CTI is the software needed by an Asterisk PBX to be able to offer all the advanced features which are required by a constantly increasing number of customers.
The feature of Predictive Dialing is also available with the Microbase CTI Enterprise suite.
Product Features
- Inbound Call Handling
- Outbound Call Handling
- Predictive Dialing
- Advanced Queuing
- Modular IVR Platform
- Call Recording
- Agent Management
- Campaign Management
- Advanced and analytical logging
- Realtime and Historical Monitoring and Statistics
- Handling of more than one asterisk servers individually or in a cluster
- Multi tenant
Technical Specifications
- Implemented in Microsoft .Net Framework
- Supports Microsoft SQL Server and Oracle
- Tested by Microsoft to operate in Windows 2003 / 2008 Server environment
- It does not need any explicit hardware or special installation
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Reviewer: skotro
10 months ago
We provide solutions and services in the area of CRM to Telecoms, Utilities, Contact centres and other customer-centric companies. We have integrated our software platform (eXray) with Microbase CTI for both inbound and outbound operations. We have done several such deployments. Through this integration we have achieved to respond to complex projects (e.g. Campaign management, Survey management, Debt Collections, Customer Support, Virtual Secretary, Order management etc.) with competitive pricing and significant flexibility for the client, thanks to Microbase CTI's structure and APIs, the underlying Asterisk PBX and of course the excellent technical support of Microbase engineers.
Reviewer: akalaganis
about 1 year ago
The Microbase CTI has worked in our call center that is supported by an Asterisk Cluster Server for over 2 and half years now and we are fully satisfied by its capabilities to organise the workflow of the incoming and outgoing dial plan, while providing us of detailed reporting and statistics with wrapup comments concerning every single call. The user interface is friendly and very easy to use and provides capabilities to click and call. It facilitates outbound campaigns with its predictive and power dialing features. It's a must have.
Support Details
Support Contact Information
email: support@microbasecti.com
phone: +30 211 -176-5000
website: www.microbasecti.com
Microbase
Microbase is a communications software developer and supplier, with a leading role in the Greek and Cypriot market and a developing position in EMEA markets. Founded in 2003, Microbase has invested in creating innovative products which have been the basis of our customers’ telecommunication infrastructure. Microbase Software Development and Network Planning Departments with their dCAP (Digium-Certified Asterisk Professional) and MSCP certified engineers continue to research and develop advanced communication solutions.
Microbase CTI, our unique computer telephony integration software is the primary choice for enhancing and managing contact center operations. With its advanced features like dynamic prioritized call queues for call distribution, modular IVR system, predictive dialer, sophisticated monitoring and integration capabilities through a set of .Net APIs, it improves a contact center’s productivity and customer interactions with quick return on investment.
Being the ideal platform for handling Asterisk PBX operations, Microbase CTI enhances its operations and provides an Asterisk PBX with important features like clustering capabilities, multi-tenancy and advanced statistics.
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