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Shadow CMS Enterprise
Shadow CMS Enterprise Call Accounting is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses.
Highlights
- Call accounting is scalable from a single site to an enterprise
- Consolidates data from multi-platform environments
- Tailored versions for hospitality, healthcare and professional environments
Pricing
- Paid
- Contact RSI for pricing information.
- Email: sales@telecost.com USA: 718 701-0945 Int'l Phone: 905 576-4575
email: sales@telecost.com
phone: 718 701-0945
website: www.telecost.com
Description
Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialled. This information could be monitored, processed and stored in a database for detailed reporting.
Today communication facilities are the essential lifeline to every business. It is imperative to accurately determine whether business communication infrastructure is functioning smoothly and effectively. Regardless of the size of the organization, whether small business or enterprise, issues often arise that require a robust total communication management solution.
Often managers are unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Shadow CMS Enterprise can help shield companies from system overload and fraudulent activity. A seasoned call accounting system can pinpoint bottlenecks and highlight unusual or suspicious activity.
Shadow CMS Enterprise helps reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, Shadow CMS Enterprise can act as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses.
Minimum PC Requirements:
Pentium III or greater with Windows XP, 2003, Vista, Windows 7 or later*
256 MB RAM
Network connectivity
CD-ROM Drive
2 GB Hard Disk space. (Hard Disk is calculated using 100MB for software installation + 7.5 MB per 10,000 calls.)
Printer (Recommended)
Recommended PC Requirements:
Pentium 4 or greater with Windows XP, 2003, Vista, Windows 7 or later*
512 MB RAM
Network connectivity
CD-ROM Drive
10 GB Hard Disk space. (Hard Disk is calculated using 100MB for software installation + 7.5 MB per 10,000 calls. )
Printer (Recommended)
Additional PC Requirements:
For email integration, ensure PC is equipped with MAPI compliant email application (including Outlook and Outlook Express).
Remote access software (e.g. RealVNC, Go to my PC, Windows Remote Desktop, PC Anywhere, etc.) + Internet connection - this is to provide software installation, configuration, and training
*PC must meet the minimum requirements for the Windows Operating System being utilized
Additional Requirements for Digium Switchvox SMB Connectivity:
Switchvox SMB must be configured with an Administrator user account with read access to Call Log and Call Reporting diagnostic features.
PC hosting RSI Call Accounting must be on the same network at the Switchvox SMB phone system.
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Support Details
RSI offers full scale support to customers that subscribe to our RSI Extended Annual Maintanenance Program. Critical environments can subscribe to our 24/7 Emergency Support Program.
Our support line is live during non-holiday periods from 8:30 AM to 6:00 PM (EST) and 24/7 through a callback emergency response.
Please contact RSI for more details at: rsi@telecost.com
Support Contact Information
email: support@telecost.com
phone: 905 576-4575
website: www.telecost.com
Resource Software International Ltd (RSI)
Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total unified communications management solutions for every enteprise.
Founded in 1990, RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, real time dashboard, computer telephony integration, screen pops, desktop productivity, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting. We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions for Digium.
Our call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
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