Call Recording > Newfound Communications' IP Call Recorder
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Ipcr_download2day2-300x276

Newfound Communications' IP Call Recorder

The Newfound IP Call Recorder is 100% SIP-based and supports carrier, enterprise and call center telephony deployments. Fully compliant and secure, Newfound's IP Call Recorder operates within a multi-tenant architecture and is scalable and affordable.

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Highlights

  • 100% SIP-based Call Recorder, simple add-on to any VoIP telephony environment
  • Multi-tenant architecture with easy to use Web Dashboard for system monitoring and management
  • Scalable and flexible solution offering multiple recording options at an extremely affordable price

Pricing

  • Free
  • "48 for FREE"
  • IP Call Recorder v2.0, full commercial version available

email: marketing@newfoundcomm.net
phone: 866-393-6863
website: www.newfoundcomm.net

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Description

The Newfound IP Call Recorder reliably records any phone call in carrier, enterprise or contact center environments.  Supporting enterprise and multi-tenant architectures, the IP Call Recorder provides ad-hoc (partial call) recording allowing any call to be recorded at any point and for any duration.  Call Recording can be initiated automatically by caller ID, DNIS and ANI or conditionally by any VoiceXML or web application. 

Once recording begins, recordings can continue after being transferred to an agent or employee thereby providng continuity for recordings and call data across IVR, office and call center telephony deployments.  Newfound's IP Call Recorder can scale from one call to thousands of concurrent calls and is a simple add-on to any SIP telephony network.  An affordable software-based solution, the IP Call Recorder runs on standard Intel-based servers in VoIP and standard telephony environments.  IP Call Recorder also includes System Management and Monitoring tools via the IP Call Recorder Web Dashboard at no additinal charge.

Go to http://www.freeipcallrecording.com now and download the 48 for FREE version of our IP Call Recorder.  Installation is completed in seven (7) simple steps.

  • SIP (B2BUA/Active or Endpoint/Passive)
  • DTMF Pass thru (In-band and RFC 2833)
  • Whole Call or Percentage based random recording
  • Selective/Ad-hoc recording (via RPC API or VoiceXML Sub-dialog) to control: Start/Stop/Pause/Resume Recording, Recording Format/Encoding, File Name, Recording Directory and Channel Status.
  • VoiceXML Sub-dialog events and sample VoiceXML apps.
  • Recording formats .wav, .ulaw, .alaw, ADPCM
  • Multi-tenant Web Dashboard
  • Applicance or Distributed Network Architecture
  • Auto-archival to NAS and/or SAN
  • Remote Archival to Alternate Sites
  • JTAPI CTI integration
  • Web Service delivery of Call Records
  • SIP load balancing and gateway/Ip-PBX error handling
  • VoiceXML <transfer> Support

 

 

 

 

 

 

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Support Details

Welcome to the Newfound Support Center!

Use our support center to submit tickets to our support staff, to manage or view existing tickets and to search our knowledgebase for help.

  • Open a Ticket - Need assistance? Open up a ticket and let our team know what we can do to help!
  • Ticket History - Review your past ticket history and read or reply to open tickets.
  • Browse Knowledgebase - Need an answer fast?  Browse our knowledgebase for articles on a broad range or topics.
  • My Account - Manage your contact information and set your personal preferences.

Our Support Center is staffed with Newfound Engineers, not staff from another company, and are available 365 days a year, 24 hours a day, 7 days a week.

Support Contact Information

email: support@newfoundcomm.net
phone: 866-393-6863
website: www.support.newfoundcomm.net

Newfound Communications Incorporated

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Established in 2000, Newfound Communications, Inc. is a leading provider of IP call recording, interactive voice response (IVR), dialing and speech solutions for the telecommunications industry.

Headquartered in Lawrence, MA, Newfound offers the technology, tools and expertise to streamline automated customer service thereby delivering increased productivity at a lower Total Cost of Ownership for your enterprise or call center.

Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP with its MediaMixer (VoiceXML edition), VXML Dialer and IP Call Recorder products.

 


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