Description

Enterprise grade PC Attendant for Asterisk

Peter Connects Attendant is a powerful operator station allowing fast and easy handling of large numbers of phone calls. The software is easy to use and provides a range of smart features for flawless call handling.

With the Peter Connect Attendant for Asterisk, the renowned operator station on the Cisco platform becomes available for Asterisk.

Easy call handling using keyboard or mouse
All actions, such as answering calls, placing on hold and transferring calls are easy to perform.

Combining telephone directories from different sources
Telephone directories can be compiled from up to 10 sources. All common database link standards are supported.

Determining the current location of employees and adding information fields
The current location of logged-in employees is displayed on the operator station, based on the location of their phones. The operator station can add information fields to employees, e.g. on holiday (with end date).

Caller recognition
Telephone numbers of external callers are recognized, name and details are displayed on the operator station.

Presence and Integration

• Integrates with webbased CRM/ERP applications
• Presence information available from MS OCS or Lotus SameTime