Dash1
Dash1

Silicium by CeriumHQ

Call Center Software Tools.

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  • Certified


  • Supported

Highlights

  • Reduce amount of unanswered calls
  • Easy to Install
  • Easy to operate

Pricing

  • Free
  • Paid
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Description

  1. Live Dashboard:  represents call center activity process. It shows allocation of agents between queus and agent's real state. 
  2. Handling Agents and Queues: To handle Queues Silicium uses internal AGI server. AGI server is responsible for agent's login/logout procedure and for inbound calls tracking.
  3. Report Viewer includes Call Detailed Records report, report for Agents per Queues. All reports allow to play recorded sound files.

  • Visual control of Agents state in a Queue
  • Control unanswered inbound calls
  • Making instant  callback to unanswered calls via Dashboard
  • Report Viewers
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Support Details

We offer technical support for our software products - changing the algorithms of work in accordance with the requirements of customers, free update versions.

Support Contact Information

CeriumHQ

Logo-silicium

Development of software for contact centers.

The main direction of the company is the creation of software products to optimize the work of contact centers.

Used technologies: Java, MongoDB, Javascript.


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