Silicium by CeriumHQ

Call Center Software Tools.

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  • Download

  • Certified

  • Supported


  • Reduce amount of unanswered calls
  • Easy to Install
  • Easy to operate


  • Free
  • Paid


  1. Live Dashboard:  represents call center activity process. It shows allocation of agents between queus and agent's real state. 
  2. Handling Agents and Queues: To handle Queues Silicium uses internal AGI server. AGI server is responsible for agent's login/logout procedure and for inbound calls tracking.
  3. Report Viewer includes Call Detailed Records report, report for Agents per Queues. All reports allow to play recorded sound files.

  • Visual control of Agents state in a Queue
  • Control unanswered inbound calls
  • Making instant  callback to unanswered calls via Dashboard
  • Report Viewers
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Support Details

We offer technical support for our software products - changing the algorithms of work in accordance with the requirements of customers, free update versions.

Support Contact Information



Development of software for contact centers.

The main direction of the company is the creation of software products to optimize the work of contact centers.

Used technologies: Java, MongoDB, Javascript.

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