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Aavaz_logo

Aavaz Call Center Suite

Aavaz is a cloud call center suite featuring enhanced Dialer, IVR and PBX integrated with CRM, contact, Lead and Ticket management functions.

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Highlights

  • Cloud based inbound and outbound call center suite for end to end customer interaction tracking
  • Voice, Chat, Web, Routing, Monitoring, Reports + Workflows for Telemarketing, Lead, Support, Surveys
  • Get started in sixty minutes or less, minimal training required for maximum agent productivity

Pricing

  • Paid
Purchase

Description

Aavaz cloud call center suite is an integrated dialer, IVR, PBX, CRM and tracking system designed to take the complexity out of setting up and running a call center. With Aavaz you get everything you need to get a call center up and running in minutes and hours vs days and weeks. With Aavaz you also get the benefit of paying on a per seat basis with no long term contracts.   

Features include:

  • Click2Call, Preview, Predictive Dialers
  • Multiple IVRs per instance
  • Multi-Level IVR
  • Advanced PBX functionality
  • Skills based routing with advanced Queue management functions
  • Detailed call level dispositions
  • Call recordings
  • Live agent monitoring
  • Internal and external call transfers
  • Built in contact management
  • Powerful list de-duplication
  • Flexible lead management
  • Built in survey system
  • Support capability with screen pops and tickets
  • Custom call dispositions
  • Custom fields

1) Aavaz Intelligence

 

  • Contact Management
  • Optimized CRM with workflows
  • Call back tracking
  • Email integrations with personalization
  • Screen pop ups for sales and support
  • CRM integration
  • web form integration
  • Lead tracking and assignment
  • Support ticket and assignment

2) Call Features

  • Mobile app
  • Call recording and duration
  • Click to call dialer
  • Multiple VoIP option
  • Extensions
  • IVR
  • Virtual PBX
  • On premise PBX
  • IVR multiple
  • Custom hold music
  • Call Queuing
  • Voice mail
  • Skill based routing

3) For Larger Teams

  • Agent monitoring
  • Predictive dialer
  • Preveiw dialer
  • Chat system

4) Call Center

  • Unlimited data
  • Scalable
  • Unlimited contacts
  • Unlimited Campaigns
  • Information hiding between clients




 

 

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Support Details

Web Support is available to all clients 24x7.

General support will be provided remotely. If support is required for the Aavaz Box, the customer is to make available the ability for Aavaz customer support representatives to access required system. Customer premise visits will be chargeable and any travel expenses will be discussed before the visit and payable by the customer.

Tickets raised will be classified into 2 categories by our customer support representatives. A third category will be available for general questions. 

Business Critical - Priority Red

Degraded Service - Priority Blue

Issues prioritized as blue are attended to immediately after any priority red items are handled. 

General Inquiry - Priority Green

This is a special request item for product questions, feature requests or clarifications. Has no or minimal impact on ongoing operations for a customer.

Support Contact Information

Aavaz

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Aavaz is a Cloud Call Center Suite featuring enhanced Dialer, IVR and PBX integrated with business end CRM, Contact, Lead and Ticket management functions – all tied together with amazing reporting and tracking of every single calls that comes in or goes out of your organization.

Aavaz brings call center precision to the forefront and call center set up and operational costs to the minimum. With Detailed reporting, set up in minutes, scalability, and intelligent user experience specifically catered to the call center world- Aavaz is the go-to solution for your call center software needs.


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