Aavaz is a cloud call center suite featuring enhanced Dialer, IVR and PBX integrated with CRM, contact, Lead and Ticket management functions.
Aavaz cloud call center suite is an integrated dialer, IVR, PBX, CRM and tracking system designed to take the complexity out of setting up and running a call center. With Aavaz you get everything you need to get a call center up and running in minutes and hours vs days and weeks. With Aavaz you also get the benefit of paying on a per seat basis with no long term contracts.
1) Aavaz Intelligence
2) Call Features
3) For Larger Teams
4) Call Center
Web Support is available to all clients 24x7.
General support will be provided remotely. If support is required for the Aavaz Box, the customer is to make available the ability for Aavaz customer support representatives to access required system. Customer premise visits will be chargeable and any travel expenses will be discussed before the visit and payable by the customer.
Tickets raised will be classified into 2 categories by our customer support representatives. A third category will be available for general questions.
Business Critical - Priority Red
Degraded Service - Priority Blue
Issues prioritized as blue are attended to immediately after any priority red items are handled.
General Inquiry - Priority Green
This is a special request item for product questions, feature requests or clarifications. Has no or minimal impact on ongoing operations for a customer.
Aavaz is a Cloud Call Center Suite featuring enhanced Dialer, IVR and PBX integrated with business end CRM, Contact, Lead and Ticket management functions – all tied together with amazing reporting and tracking of every single calls that comes in or goes out of your organization.
Aavaz brings call center precision to the forefront and call center set up and operational costs to the minimum. With Detailed reporting, set up in minutes, scalability, and intelligent user experience specifically catered to the call center world- Aavaz is the go-to solution for your call center software needs.