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OpenAnswer Call Center Software

Open Source inbound call center and live answering service software. Built to work specifically with Asterisk in an inbound call center environment. OpenAnswer offers unlimited seats/licenses. Built with LAMP, Jquery, Node.Js, CakePHP

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Highlights

  • Free Open Source Call Center Software with Unlimited Licenses
  • Open Source, 100% Free Download
  • IT Expo 2015 Winner Best Customer Service Solution

Pricing

  • Free
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Description

VoiceNation are the developers of OpenAnswer, a truly free open source project to give back to the open source community.  It was built to fill a void in the live answering service industry where proprietary software has dominated for the several decades.  With expensive license fees, support contracts and limited scalibility, Open Answer provides call center and live answering service owners the freedom to grow their business and customize the solution to fit their needs.

OpenAnswer works specifically with Asterisk 11 or 13 and has been tested and proven by VoiceNation in their call center for over 2 years.  Taking millions of calls and cutomer interactions.

The software uses a basic LAMP stack, node.js, Jquery, CakePHP

Documentation for installation and support are available here http://www.voicenation.com/openanswer

Requirements
  • Asterisk server running version 11 or 13. (Our production server is running Asterisk 11).
  • FreePBX (optional). This document will reference setting up the Asterisk server using the FreePBX GUI manager for Asterisk.
  • A Linux webserver with the following installed
    • LAMP
    • Redis server
    • NodeJs (tested with 0.10.xx)
    • node-gyp installed (required to compile some of the node module binaries) (on linux, 'yum install node-gyp')
    • mysql-devel installed (on linux, 'yum install mysql-devel')
    • PHP phpredis extension installed (https://github.com/phpredis/phpredis)
Server Configuration

Make sure .htaccess override and mod_rewrite and enabled on the OpenQview (if installed) and OpenAnswer directories. Refer to http://book.cakephp.org/2.0/en/installation/url-rewriting.html for more information

Install nvm, a node version manager, that will allow easy installation of different node versions and easy switching between versions.

Install node-gyp, which is required to compile some of node modules.

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Support Details

http://www.voicenation.com/openanswer/documentation

 

http://www.voicenation.com/forums/openanswer

Support Contact Information

VoiceNation

Lines

VoiceNation is a leading provider of live answering services, Virtual PBX and Open Source Call Center solutions.  

VoiceNation opened the doors in 2002 offering custom voicemail and virtual phone service to small business owners. We pushed the industry standards with cutting edge technological developments and amazingly talented staff. As business thrived, our customer base multiplied. Today, providing call center and business answering service solutions from our headquarters near Atlanta, Georgia, VoiceNation was recently named a top provider by PC World Magazine. We're innovating the call center industry by providing career and growth opportunities to all of our staff.  By investing in our staff, they gain the skills and passion to develop industry changing technology and provide a distinguished level of quality to our loyal customer base.

VoiceNation is a forward thinking company who embraces the use of open source technology in all of our call centers.  Serving over 50,000 businesses nationwide, our 24/7 professional answering service meets the need for companies of all sizes. VoiceNation's innovative business telephone solutions combined with our brilliant staff are what makes doing business with VoiceNation an exceptional experience. 

 


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