OrderlyQ deploys automatically whenever there are more incoming calls than agents. Instead of waiting on hold (or hearing the engaged tone), your callers are given an individual estimated wait time, and advised to hang up and call back after that time. When they call back, our patented system recognises the caller and restores the caller to the front of the queue for immediate service.

Traditional call centre queues are not optimised. When things get busy and queues build up, standard queue systems create a competition between callers, where the caller who is prepared to waste the most time waiting on hold is the one that gets through.
This means that without OrderlyQ, your agents only speak to the most frustrated of callers.
This also means that fewer callers get through, as most will hang up in anger after just 45 seconds of waiting (Source: Avaya). Your traditional queue system therefore maximises wait times, and minimises your answer rate.

OrderlyQ has a proven track record optimising call centres all around the world. You will be amazed at how easy it is to deploy, without making changes to your existing set-up. We are sure of our ability to deliver significant improvements at your call centre, so we offer a no-obligation Free Trial. You could be answering up to 41% more of your callers today.

Orderly Software

OrderlySoftware provides high-quality Call Centre Solutions, including the freely-available call centre management and monitoring platform OrderlyStats, featuring a real-time interactive Control Panel view of the call centre for inbound, outbound and queued calls, and a wealth of historical reports. We also provide the OrderlyQ queue optimization system, allowing call centres to slash abandonment without staffing-for-peaks. OrderlySoftware’s solutions are in use at hundreds of call centres all around the world.
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