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Presence Solution Suite
The Presence Solution suite includes multi-channel contact management software to combine interactions with "the customer" into a single queue. As a fully modular system it allows companies to gradually extend functionality to suit their business.
Highlights
- Global software provider of a modular all-in-one Contact Centre Solution Suite
- Company specialized in the optimization of Contact Center performance
- It has clients across Europe, South America, Africa and the U.S.
Description
Presence Technology is a Global Contact Center solution provider specializing in CTI, predictive dialing, intelligent routing and other technologies, integrated into an extremely modular Contact Center Suite, compatible with any PBX. Presence OpenGate combines our Suite features tightly integrated with Asterisk as the switch platform for a powerful standalone solution. Unique to Presence is the usability, flexibility, reliability, and management.
Presence Technology offers scalable and flexible advanced Contact Center solutions that optimize resources and increase effectiveness of interactive company-customer processes. Presence believes the Contact Center is a critical element in customer-company relations, independent of size; good Customer Service never goes out of style. Our customer-oriented service has led to us to develop solutions that meet the specific needs of each user and focus on solving the specific challenges of each particular case.
The Presence suite adds great flexibility to the Contact Center dynamic, in addition to directly improving service productivity margins with a return on investment that cannot be matched. The Presence Suite is currently the most complete Contact Center solution in the market. It has been designed to improve management by providing high quality and great customer satisfaction.
Presence Voice Outbound-Inbound
Presence Messaging
Presence Internet
Presence Back Office
Presence Scripting
Presence Intelligent Routing
Presence Recording
Presence Supervisor
Presence Custom Reports
Presence IVR
Presence OpenGate
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Support Details
Presence Technology offers its customers different types of maintenance services, with packages that adapt to the customer's needs to guarantee a high-quality personalized service.
Support Contact Information
email: support@presenceco.com
website: www.presenceco.com
Presence Technology
Presence Technology is a Global Contact Center solution provider specializing in CTI, predictive dialing, intelligent routing and other technologies, integrated into an extremely modular Contact Center Suite, compatible with any PBX. Presence OpenGate combines our Suite features tightly integrated with Asterisk as the switch platform for a powerful standalone solution. Unique to Presence is the usability, flexibility, reliability, and management. Presence Technology offers scalable and flexible advanced Contact Center solutions that optimize resources and increase effectiveness of interactive company-customer processes. Presence believes the Contact Center is a critical element in customer-company relations, independent of size; good Customer Service never goes out of style. Our customer-oriented service has led to us to develop solutions that meet the specific needs of each user and focus on solving the specific challenges of each particular case. The Presence suite adds great flexibility to the Contact Center dynamic, in addition to directly improving service productivity margins with a return on investment that cannot be matched. The Presence Suite is currently the most complete Contact Center solution in the market. It has been designed to improve management by providing high quality and great customer satisfaction. Presence Technology reaches customers through a network of highly capable reseller partners who have complimentary solutions for the call center market
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