InGenius Connector Enterprise

With NO DESKTOP INSTALL, InGenius Connector Enterprise sits between your Asterisk system and your Salesforce or Microsoft Dynamics CRM to ensure that phone activity is easier to initiate, accurately captured and instantly available for detailed reporting.

No Reviews

(0 reviews)
  • Buy Now

  • Certified

  • Supported


  • Easy to Install. With NO DESKTOP INSTALL deploy to 100s of users quickly and easily.
  • Easy to Use. Users stay inside their CRM to make and receive calls with features like click-to-dial
  • Easy to Manage. IT never has to visit a desktop and calls are automatically logged


  • Paid
  • Please contact sales@ingenius.com


InGenius Connector Enterprise (ICE) is an enterprise-level Computer-Telephony Integration (CTI) product designed to connect your phone system with Salesforce or Microsoft Dynamics CRM. 

One of the most important features of ICE’s integration with Salesforce and Microsoft Dynamics CRM is that it can be deployed with no desktop install required for any users! This means that rolling out complete telephony integration to any number of CRM users is as simple as deploying the server, and configuring a Salesforce “Call Center” or a Microsoft Dynamics CRM security role.

InGenius Connector Enterprise is a server product that you install on-site at your location. It connects to your phone system and to Salesforce or Microsoft Dynamics CRM using a simple package.

The application runs on a standard Windows 2003 or 2008 server. ICE works fine on virtualized servers and can be installed in a redundant configuration.


  • Click-to-dial from within CRM records
  • Screen-pops based on incoming caller ID
  • Multi-browser support (Chrome, Firefox, Internet Explorer, Safari)
  • Multi-platform support (Windows, OS X)
  • Call Control (answer, hang-up,  transfer)
  • Multi-line support
  • Automatic Call logging with duration, subject and comments
  • One-click speed dial/ speed transfer buttons
  • Selective match for incoming calls with multiple record matches
  • “Create New” buttons for leads, contacts, account, cases and auto-populates with information from incoming call
  • Customizable templates for frequently used call log subjects and comments
  • Customizable call wrap-up codes
  • Works with On-premise Asterisk Switch
  • Automatic Log-in option
  • Search-and-dial from integrated text entry bar
  • Customizable interface (show or hide buttons)
  • Propagated CallerID on transferred call
  • Supports multiple call centers with specific customizations per call center
  • Supports On-Premise Asterisk based solutions
You must login to review this product

Support Details



Support Contact Information

InGenius Software


InGenius develops leading edge telephony software products for enterprise users, and sells these through OEM partners and resellers. InGenius also designs and builds custom software for telecom product companies, service providers, and their strategic customers.

View all products by this provider...