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InGenius Connector Enterprise

With NO DESKTOP INSTALL, InGenius Connector Enterprise sits between your Asterisk system and your Salesforce or Microsoft Dynamics CRM to ensure that phone activity is easier to initiate, accurately captured and instantly available for detailed reporting.

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Highlights

  • Easy to Install. With NO DESKTOP INSTALL deploy to 100s of users quickly and easily.
  • Easy to Use. Users stay inside their CRM to make and receive calls with features like click-to-dial
  • Easy to Manage. IT never has to visit a desktop and calls are automatically logged

Pricing

  • Paid
  • Please contact sales@ingenius.com
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Description

InGenius Connector Enterprise (ICE) is an enterprise-level Computer-Telephony Integration (CTI) product designed to connect your phone system with Salesforce or Microsoft Dynamics CRM. 

One of the most important features of ICE’s integration with Salesforce and Microsoft Dynamics CRM is that it can be deployed with no desktop install required for any users! This means that rolling out complete telephony integration to any number of CRM users is as simple as deploying the server, and configuring a Salesforce “Call Center” or a Microsoft Dynamics CRM security role.

InGenius Connector Enterprise is a server product that you install on-site at your location. It connects to your phone system and to Salesforce or Microsoft Dynamics CRM using a simple package.

The application runs on a standard Windows 2003 or 2008 server. ICE works fine on virtualized servers and can be installed in a redundant configuration.

 

  • NO DESKTOP CLIENT INSTALL
  • Click-to-dial from within CRM records
  • Screen-pops based on incoming caller ID
  • Multi-browser support (Chrome, Firefox, Internet Explorer, Safari)
  • Multi-platform support (Windows, OS X)
  • Call Control (answer, hang-up,  transfer)
  • Multi-line support
  • Automatic Call logging with duration, subject and comments
  • One-click speed dial/ speed transfer buttons
  • Selective match for incoming calls with multiple record matches
  • “Create New” buttons for leads, contacts, account, cases and auto-populates with information from incoming call
  • Customizable templates for frequently used call log subjects and comments
  • Customizable call wrap-up codes
  • Works with On-premise Asterisk Switch
  • Automatic Log-in option
  • Search-and-dial from integrated text entry bar
  • Customizable interface (show or hide buttons)
  • Propagated CallerID on transferred call
  • Supports multiple call centers with specific customizations per call center
  • Supports On-Premise Asterisk based solutions
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Support Details

http://go.ingenius.com/servicelevelgreement

 

Support Contact Information

InGenius Software

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InGenius® quickly and easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.

 

InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making.


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