With NO DESKTOP INSTALL, InGenius Connector Enterprise sits between your Asterisk system and your Salesforce or Microsoft Dynamics CRM to ensure that phone activity is easier to initiate, accurately captured and instantly available for detailed reporting.
InGenius Connector Enterprise (ICE) is an enterprise-level Computer-Telephony Integration (CTI) product designed to connect your phone system with Salesforce or Microsoft Dynamics CRM.
One of the most important features of ICE’s integration with Salesforce and Microsoft Dynamics CRM is that it can be deployed with no desktop install required for any users! This means that rolling out complete telephony integration to any number of CRM users is as simple as deploying the server, and configuring a Salesforce “Call Center” or a Microsoft Dynamics CRM security role.
InGenius Connector Enterprise is a server product that you install on-site at your location. It connects to your phone system and to Salesforce or Microsoft Dynamics CRM using a simple package.
The application runs on a standard Windows 2003 or 2008 server. ICE works fine on virtualized servers and can be installed in a redundant configuration.
InGenius develops leading edge telephony software products for enterprise users, and sells these through OEM partners and resellers. InGenius also designs and builds custom software for telecom product companies, service providers, and their strategic customers.