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Switchvox SMB

Digium’s Switchvox® SMB is more than a phone system – it’s the Unified Communications solution that integrates all office communications, including phone, fax, chat and web mashups.

4 out of 5


(1 review)
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  • Certified


  • Supported

Highlights

  • Easy to use and packed with features! Switchvox does VoIP and traditional telephony, fax, chat, video, and lots more- all through a simple web interface!
  • 3 models available- Switchvox 65 for up to 30 users, Switchvox 305 for up to 150 users, and Switchvox 355 for up to 400 users
  • Switchvox SMB is based on Asterisk Business Edition (ABE)

Pricing

  • Paid
  • Starting at $3,840 for a 10 user system
  • includes hardware, software, a one-year subscription and warranty
Purchase

Description

  • SWITCHVOX SAVES YOU MONEY

Switchvox allows your business to place calls using traditional PSTN telephone lines or with VoIP, saving you up to 70 percent on your monthly phone bill. Out of the box, Switchvox is more affordable than proprietary systems that have fewer features! And, because we don’t lock you in to specific service providers or equipment vendors for your phones, you can choose a solution that fits your needs and your budget. Switchvox puts you in control of the most important asset in your business – your voice.

  • SWITCHVOX IS EASY TO MANAGE

An intuitive point-and-click interface allows you to manage every aspect of Switchvox from anywhere you have Internet access. Empower your employees to manage their own find me, follow me and voicemail boxes. You can easily know the “who, what, when, and where” of your business calls using Switchvox’s extensive features, including the integration of caller ID, distinctive ringtones and call history.

  • SWITCHVOX IS MANY PRODUCTS IN ONE

Switchvox is more than just a business phone system, it is a complete Unified Communications solution that combines the power of many products into one. Complete with a conference bridge, chat/instant messaging server and fax server, you can easily consolidate your office activities and save more money in the process.

  • SWITCHVOX GROWS WITH YOU

If you’re like most of our customers, you want a system that will easily accommodate future growth, without unexpected expenses. Scalability and advanced features are just what Switchvox provides. This family of appliances enables you to easily add new users and office locations as your business grows, without disrupting your current communication system. Plus, with the benefit of subscriptions, when new features are released, your system is always kept current. Updates are made server-side and all clients are updated at the same time.

Digium's Switchvox SMB has hundreds of great features! 

  • TRADITIONAL AND VOIP CALLS - By mixing VoIP with traditional calls, your business can optimize communications and save money without sacrificing features.
  • FAX - With Switchvox, fax is integrated so you no longer need a fax server. All faxes are delivered directly to your inbox! Plus, you can use the same number for calls and faxes.
  • VIDEO CALLING - Collaborating over long-distances has never been easier or less expensive since video phones are compatible with Switchvox.
  • RECORDING AND MONITORING - Great for training or auditing calls, Switchvox’s recording and monitoring features are just one-click away.
  • CHAT (INSTANT MESSAGING) -There’s a chat server built-in so that your employees can instant message each other without compromising corporate security by using a public chat service.
  • MICROSOFT® INTEGRATION
    Seamlessly integrates with all of the fundamental applications you work in everyday, like Outlook®, Word, Powerpoint®, and Excel®.
  • PRESENCE - Your employees can work smarter when they have access to all office communications within a single screen. See who’s in the office, and know who is on a call or away from their desk.
  • REPORTING AND CALL LOGGING - See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
  • UNIFIED MESSAGING - With voicemail delivered to your inbox or mobile device, you can stay in communication wherever you are.
  • CONFERENCING - A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.
  • REAL-TIME INTERACTION - Switchvox’s Switchboard has click-to-call, drag-and- drop transfers, and other features that make it easier than ever to communicate intuitively.
  • CALL QUEUES - Not just for the call center, Switchvox brings powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.

 

Switchvox SMB is available in 3 appliance models:

  • Switchvox 65 - standalone/wallmount appliance
  • Switchvox 305 - standalone/3U rackmount appliance
  • Switchvox 355 - full depth 3U rackmount appliance.

Switchvox 65

  • 1 to 30 users
  • Up to 12 concurrent calls
  • 2 expansion slots
  • Up to 5 concurrent recorded calls
  • Up to 5 simultaneous conference users
  • Cold Spare Available
  • Silver, Gold and Platinum Subscription Plans available
  • 1 year warranty
  • Optional 3 year extended warranty available

Switchvox 305

  • 1 to 150 users
  • Up to 45 concurrent calls
  • 3 expansion slots
  • Up to 10 concurrent recorded calls
  • Up to 15 simultaneous conference users
  • Cold Spare Available
  • Silver, Gold and Platinum Subscription Plans available
  • 1 year warranty
  • Optional 3 year extended warranty available

Switchvox 355

  • 1 to 400 users
  • Up to 75 concurrent calls
  • 3 expansion slots
  • Up to 20 concurrent recorded calls
  • Up to 30 simultaneous conference users
  • RAID controller with mirrored drives
  • Redundant power supplies
  • Cold Spare Available
  • Silver, Gold and Platinum Subscription Plans available
  • 1 year warranty
  • Optional 3 year extended warranty available
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about 1 year ago

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Support Details

Digium provides support for Switchvox SMB through Silver, Gold and Platinum Subscriptions.

Silver Subscription includes

  • User License
  • Email support during business hours

Gold Subscription includes

  • User License
  • Email support during business hours
  • Phone support during business hours

Platinum Subscription includes

  • User License
  • Email support during business hours
  • Phone support during business hours
  • After hours email support*
  • After hours phone support*

Business Hours are Monday through Friday from 8am - 8pm CST.

* Platinum Subscriptions include five (5) out of business hours support incidents. Any additional support incidents beyond 5 within a one year period will result in a $200.00 per incident charge.

Support Contact Information

Digium, Inc

Digium-logo

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium's Unified Communications solution to power a broad family of products for small, medium and large businesses. The company's product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we're changing the way businesses communicate.

 


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Digium Certified

Digium offers certification of selected products to ensure their interoperability with Certified Asterisk as well as Digium's other products. A Digium certified product provides an assurance of quality and interoperability of the product with Asterisk.